African Arte Lisboa Terms and Conditions

Scope and Object of the General Conditions of the Store

The present General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the Online African Art Lisboa Service, based at Rua Sousa Lopes 10 B, 1600-207 Lisbon.

The Service consists of providing, through the address, access to the Online Store, which, in addition to providing information related to a set of products and / or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of one must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

Product and Content Information

African Arte Lisboa will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur.

African Arte Lisboa will do everything possible to ship all the products ordered, but it is possible that, in certain cases and due to causes difficult to be controlled by African Arte Lisboa, such as human errors or incidents in computer systems, it is not possible to provide any of the products ordered by the User. If any product is not available after placing the order, you will be notified, by email or by phone. At that time you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.

All information about prices, products, specifications, promotional actions and services can be changed at any time by African Arte Lisboa.


All products and services sold in the African Arte Lisboa Online Store are in accordance with Portuguese Law.

The Store has adequate security levels, however African Arte Lisboa will not be responsible for any losses suffered by the User and / or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond their control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading (“download”) through the infected files service or containing viruses or other properties that may affect the User's equipment. If for any reason of error in accessing the online website of the African Arte Lisboa Online Store it is impossible to provide a service, African Arte Lisboa will not be responsible for any losses.

The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, and African Arte Lisboa declines any responsibility arising from the abusive or fraudulent use of the information obtained.

African Arte Lisboa will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.

African Arte Lisboa is not responsible for the damages or damages resulting from the non-fulfillment or defective fulfillment of the Service when this is not directly or indirectly attributable as a fraud or serious fault, and is not responsible for:

  • errors, omissions or other inaccuracies regarding the information made available through the Service;
  • damages caused by the fault of the User or third parties, including violations of intellectual property,
  • for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or
  • for non-compliance or defective compliance that results from the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, outside African Arte Lisboa and that cannot be controlled by it, such as fires, power cuts, explosions , wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by African Arte Lisboa that prevent or hinder the fulfillment of the assumed obligations.

African Arte Lisboa does not guarantee that:

  • the Service is provided uninterruptedly, is safe, error-free or works infinitely;
  • the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;
  • any material obtained in any way through the use of the Service is used at the User's own risk and risk, being solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from that operation.
  • no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
  • The User accepts that African Arte Lisboa can in no way be held responsible for any damage, including, but not limited to damage from loss of profits, data, content, or any other loss (even if it has been previously advised by the User about the possibility of the occurrence of such damages), resulting from:
  • the use or inability to use the Service;
  • the difficulty of obtaining any substitute for goods / services;
  • unauthorized access or modification to personal databases.


Consumer Obligations

The user undertakes to:

  • Provide personal data and correct addresses;
  • Do not use false identities;
  • Respect the order limits imposed.

If any of the data is incorrect, that is, insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, and African Arte Lisboa declines any responsibility. In the event that the consumer breaches any of these obligations, African Arte Lisboa reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services provided simultaneously by African Arte Lisboa to the same User; and, also, not allowing the future access of the User to any or any services provided by African Arte Lisboa.

It is expressly forbidden to use the products and services purchased for commercial purposes, namely for the purpose of reselling goods.

Privacy and Protection of Personal

Data African Arte Lisboa guarantees the confidentiality of all data provided by Users. The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service by African Arte Lisboa. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by African Arte Lisboa. The User's personal data will be processed and stored by computer and are intended to be used by African Arte Lisboa within the scope of the contractual and / or commercial relationship with the User. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes provided for in the previous number, and should contact African Arte Lisboa for this purpose. The Internet is an open network, so the User's personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, including the risk of being accessible and used by unauthorized third parties for the effect, and African Arte Lisboa cannot be held responsible for such access and / or use.


Order cancellation

At the request of the User

The User may cancel his order by requesting it from African Arte Lisboa through the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After processing, African Arte Lisboa will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation, the User must provide the following data to African Arte Lisboa:

  • Order number
  • Name, TIN with which you placed the order and delivery address

By decision of African Arte Lisboa

African Arte Lisboa reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. African Arte Lisboa reserves the right not to process any order or refund, in the event of errors in the values and / or characteristics of the products, when these arise from technical problems or errors unrelated to African Arte Lisboa.

Return (Right of withdrawal)

The User, in the case of being a consumer, can exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the property. To exercise this right, the communication must be made, by letter, through the return of the acquired asset, or by another appropriate and susceptible means of proof within the period defined above.

The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods to African Arte Lisboa in due conditions of use. The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product. The packaging and the indicated documents must be sent to the following address:

African Arte Lisboa

Rua Sousa Lopes 10 B, 1600-207 Lisboa - Portugal

If the User chooses other forms of return, the respective shipping costs will be his responsibility.

Upon receipt of the return at African Arte Lisboa, the User will be refunded the amount corresponding to the amount paid for the order (invoice amount). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments with PayPal and MB WAY, these will be credited to the respective accounts. In all other cases, when IBAN information is provided, the refund is made to the indicated bank account. The reimbursement is made up to 14 days after the receipt of the free will resolution and the receipt of the return of the asset.

In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.



All products available in the Store are duly certified by the competent international entities.

Service Security Conditions

The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of African Arte Lisboa suspending or deactivating the Service.

The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, reason why African Arte Lisboa does not guarantee the provision of the Service without interruptions, loss of information or delays.

African Arte Lisboa also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside African Arte Lisboa and which cannot be controlled by it) .

In the event of interruption of the provision of the Service due to unforeseeable overload of the systems on which it is supported, African Arte Lisboa undertakes to regularize its operation as soon as possible.

Suspension and deactivation of the Shop Service

Regardless of any prior or subsequent communication, African Arte Lisboa may, at any time, and in its sole discretion, discontinue the provision of the Service and / or part of the Service to one or all Users.

African Arte Lisboa also reserves the right to suspend or immediately terminate access to the Service, in the following cases:

When the User does not observe the conditions of use referred to in the General Conditions;

When African Arte Lisboa ceases access to the Store, by giving 15 days prior notice of the termination date.

The suspension or termination of the Service by African Arte Lisboa, under the terms of the previous paragraphs, does not matter the right of the User or third parties to any compensation or other compensation, and African Arte Lisboa cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service.



Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact.

The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact phone number and or email address (“email”) indicated in the ordering process.

Technical Settings

Without prejudice to the provisions of the following number, African Arte Lisboa may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and shall disclose to the User such changes at least 15 (fifteen) in advance days.

The version at all times in force of these General Conditions and its annexes is available on the website


Whenever African Arte Lisboa deems it necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, it can remotely reformulate the network settings.

Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, African Arte Lisboa may change its technical configurations whenever it proves convenient to adapt it to any technological developments.

African Arte Lisboa does not guarantee, however, the User to carry out any upgrades or improvements in the Service.

Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, by the same, of Specific Conditions of use.


The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to African Arte Lisboa of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of African Arte Lisboa, which must decide the complaint and notify the interested party within a maximum period of 30 ( thirty) days from the date of receipt.

Applicable law

The Contract is governed by Portuguese law.