Online Dispute Resolution
The European Online Dispute Resolution (EDR) Platform is provided by the European Commission to make online commerce safer and fairer through access to high-quality dispute resolution tools.
All retailers and traders in the EU, Iceland, Liechtenstein and Norway are required to provide an easily accessible electronic link to the RLL platform and an email address for the RLL platform to contact them (Article 14 of Regulation (EU) No. 524/2013 ).
This site is aimed at consumers and traders interested in resolving disputes outside of court.
The user guide describes the process step-by-step.