GALLERY HOURS: Monday to Saturday from 10:00 am to 6:00 pm // For more information, see service by appointment
African Arte Lisboa
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SHIPPING AND RETURN POLICY

AVAILABILITY

All items for sale are subject to existing stock. Orders will be processed in order of arrival. In the event of a stockout, the customer will be duly notified and an alternative with other products with similar characteristics will be suggested.

PRICE OF ITEMS

All prices quoted are in € (Euros) and with VAT included at the statutory rate.

TRANSPORTATION COST

The amount to be charged is according to the place of delivery, in mainland Portugal, in the Islands (Azores and Madeira) or other international destination, the postage is calculated based on the weight of the goods in question.

ORDER PROCESSING AND RESPECTIVE NOTICES

Upon completion of the Purchase, the customer will receive an email with confirmation of receipt. Within 1 business day, you will receive a new e-mail confirming the acceptance of the order and respective shipment.

DELIVERY TIMES

The delivery period is counted on working days, that is, it does not include Saturdays, Sundays and holidays.

Estimated delivery time is 2-17 business days after shipment.

MEANS OF TRANSPORT

African arte Lisboa works with CTT (Correios de Portugal).

INCORRECT OR INCOMPLETE ADDRESS

African arte Lisboa is not responsible for the incorrect or incomplete filling of the destination address for orders placed in the virtual store. In case of incorrect filling, the package will be returned to African arte Lisboa, being necessary to pay a new fee to resend the product.

RETURN OF ARTICLES

If you want to return your purchase, please have 7 (seven) working days after receiving the order to contact African arte Lisboa, via e-mail to: geral@africanartelisboa.com , with the reason for the return. After sending, you will be informed on how to proceed with the said return. This must be carried out within 14 days after receipt of the same and only goods that are in the proper conditions will be accepted. The shipping costs inherent to the return will always be borne by the customer.

DAMAGE

If, eventually, your order is not in conditions at reception, you must inform the carrier as well as notify African Arte Lisboa through the email geral@africanartelisboa.com , in order to resolve the situation as soon as possible.

LEGAL RESTRICTIONS

Only people over the age of 18 can make online purchases.