SHIPPING AND RETURN POLICY

AVAILABILITY

All items for sale are subject to existing stock. Orders will be processed on a first-come, first-served basis. In the event of a stockout, the customer will be duly advised and an alternative with other products with similar characteristics is suggested.

PRICE OF ITEMS

All prices shown are in € (Euros) and VAT is included at the legal rate.

TRANSPORT COST

The amount to be charged is according to the place of delivery, in mainland Portugal, in the Islands (Azores and Madeira) or other international destination, the costs are calculated based on the weight of the merchandise in question.

ORDER PROCESSING AND ITS NOTICES

After completing the Purchase, the customer will receive an email with confirmation of receipt of the same. Within 1 business day, you will receive a new email confirming acceptance of the order and respective shipping.

DELIVERY TIMES

The delivery time is counted in working days, that is, it does not include Saturdays, Sundays and holidays.

The estimated delivery time is 2-17 working days after shipment.

MEANS OF TRANSPORT

African arte Lisboa works with CTT (Correios de Portugal).

INCORRECT OR INCOMPLETE ADDRESS

African arte Lisboa is not responsible for incorrect or incomplete filling of the destination address for orders placed in the online store. In case of incorrect filling, the package will be returned to African arte Lisboa, requiring the payment of a new fee to resend the product.

RETURN OF ITEMS

If you intend to return your purchase, you will have 7 (seven) working days, after receiving the order to contact African arte Lisboa, by e-mail to: geral.lisboa@african-arte.com, with the reason return. After sending, you will be informed on how to proceed with the referred return. This must be carried out within 14 days after receipt of the same and will only be accepted goods that are in due condition. The transport costs inherent to the return will always be borne by the customer.

DAMAGE

If eventually, your order is not in condition at the reception, you must inform the carrier as well as inform African Arte Lisboa by e-mail: geral.lisboa@african-arte.com, in order to resolve the situation as soon as possible .

LEGAL RESTRICTIONS

Only people over the age of 18 can make online purchases.